Bookstore Return Policy

Full refunds can be obtained within 10 business days (weekends not included) from the date of purchase or the first day of class if the following conditions are met:

• A receipt is required for every return (if purchased online; this is the packing list that came with the textbook(s). We also accept mobile receipts. You can pull up the receipt on your phone or computer.
• Items must be returned in original purchase condition (clean, no marks/writing or damage) within return deadline
• Software, CDs, access codes, and electronic merchandise must remain intact and unopened
• Defective items will be examined and refunded if deemed damaged  
• Shrink-wrapped or packaged items must be returned with all components
• All qualifying refunds will be issued with the same type of tender that was used for the purchase
• Clothing tags must still be intact 
• Clearance items are nonreturnable  
• Refunds can be completed at any Madison College campus within the return period.
• Online orders of textbooks and merchandise not picked up after 15 business days (Monday-Friday) from the date of the order will be charged a 25% restocking fee.

Online returns 

Online returns follow the criteria above, along with an original paper receipt showing the items, and payment must be included in the return package.  Returns can be addressed to:

Madison College Truax Bookstore 
Attn: Returns
1701 Wright St
Madison, WI 53704