Refund Policies

Textbook Refund Policy

NO REFUNDS OR EXCHANGES WITHOUT AN ORIGINAL RECEIPT

• Textbooks can only be returned within ten days of the purchase date.
• Books must be returned in NEW condition for a refund, all textbooks have a 30% restocking fee. Books with writing, highlighting, earmarks, bumped corners, etc., will be refunded at USED retail price. Panola College Store reserves the right to refuse any item for refund based on condition in which the item has been brought back.
• Books purchased shrink wrapped cannot be returned for any reason including class cancellation.
• New or used textbooks with water damage are not returnable.
• DVD’s, CD’s, and books with computer software or access codes are not eligible for a refund or exchange. No exceptions.
• Kits such as but not limited to Intro to A&P Online Lab Kit, CHEM 1405 Online Lab Kit, Cosmetology Kit, Art Kit, etc. are non-refundable. No exceptions.
• All shipping, handling and late fees are non-refundable.
• ALL FALL & SPRING TEXTBOOK PURCHASES MADE DURING THE LAST TWO WEEKS OF THE RESPECTIVE TERM ARE FINAL. NO REFUNDS WILL BE GRANTED.

General Merchandise

NO REFUNDS OR EXCHANGES WITHOUT AN ORIGINAL RECEIPT!

• Clothing, supplies, and other forms of general merchandise may be refunded or exchanged within ten days of purchase date.
• All original tags must still be attached to clothing items.
• Candy, drinks, and all health & beauty supplies are not eligible for return or exchange.
• All shipping, handling and late fees are non-refundable.
• No refund is available for calculators, hardware, software, and assorted computer supplies.
• All laptops, tablets and electronic items are non-refundable. Defective products must be reconciled with manufacturer according to terms of items warranty.

Online Orders for In-Store Pickup

Orders are held for 2 weeks or until financial aid charging ends (if paid for with financial aid), whichever comes first.
All order disputes must be made within 24 business hours of receiving the order.

Thank you for shopping Panola College Store!